In aviation, time is money—and when an aircraft is unexpectedly grounded due to a maintenance issue, every minute matters. Aircraft on Ground (AOG) events are operational emergencies, and the speed at which a solution is delivered can mean the difference between a quick recovery and a costly ripple effect of delays, cancellations, and customer dissatisfaction.

That’s why 24/7, 365 AOG support isn’t a value-add—it’s an expectation. But saying you offer around-the-clock service and actually delivering it are two very different things.

At AerSale, we’ve built our AOG infrastructure with one goal in mind: get aircraft back in the air—fast. Here’s what it really takes to do that well.

 
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1. A Dedicated AOG Response Team That Never Sleeps

It starts with people. True 24/7 AOG support means having experienced, empowered professionals ready to respond at any hour—nights, weekends, and holidays included. AerSale’s AOG team operates around the clock, constantly monitoring part requests, coordinating logistics, and keeping in close contact with operators.
We don’t hand off tickets or delay responses until the next business day. We treat every AOG call as an all-hands-on-deck priority.

2. Strategically Positioned Inventory for Immediate Dispatch

No matter how fast your team responds, if the part is sitting in the wrong place, you’re already behind. That’s why AerSale has invested in strategically located warehouses stocked with high-demand parts—including our key Memphis, Tennessee location, just minutes from the FedEx Express global hub.

This Memphis facility plays a critical role in enabling overnight and same-day shipments across the U.S. and globally. If an aircraft goes AOG late in the evening, our proximity to FedEx ensures that a needed component can still make the last outbound flight of the night.

This capability is especially crucial for:

  • Narrowbody aircraft operating on short-turn schedules
  • Charter and cargo operators with tight delivery windows
  • Regional fleets with limited redundancy

3. Logistics That Run on Aviation Time

Standard shipping timelines don’t apply to AOG events. You need a provider who understands customs, couriers, and cross-border logistics—one who can arrange hand-carry shipments, coordinate with airlines, or get a part from warehouse shelf to aircraft in hours, not days.


AerSale’s AOG logistics specialists maintain relationships with freight forwarders, bonded couriers, and even charter operators to ensure that no matter how complex the route, the part gets there-fast.
We don’t hand off tickets or delay responses until the next business day. We treat every AOG call as an all-hands-on-deck priority.

4. Integrated Support: It’s Not Just About Parts

While having the right inventory in the right place is critical, solving AOGs often requires more than a component. AerSale offers comprehensive AOG support, including:

  • Access to rotables and exchanges
  • Real-time status updates to keep operations teams informed

We coordinate every element of the solution so that your internal teams can focus on the bigger picture—returning to service safely and efficiently.

 

5. Real-World Readiness: A Memphis Advantage

Here’s a real example: An operator faced an AOG event on a 737NG in Dallas just after 11:00 PM. The required component was stocked at AerSale’s Memphis warehouse, and thanks to our 24/7 support desk and tight coordination with FedEx, the part was on a plane by 1:00 AM—delivered and installed before the morning bank of flights resumed.

It’s that level of coordination, speed, and access that separates providers who talk AOG from those who live it.

The AerSale Difference

  • 24/7/365 AOG Desk staffed by experienced aviation professionals
  • Strategic inventory in Memphis (near FedEx hub), Miami, Goodyear, and Roswell
  • End-to-end coordination from part sourcing to delivery and installation
  • Proven track record supporting commercial, cargo, and charter operators worldwide

Ready When You Need Us Most

Downtime is not an option. Whether it’s a late-night call or a holiday weekend, AerSale is ready to respond—with the right part, in the right place, at the right time.

Need immediate AOG support?
- Call our AOG team anytime at 786-351-9937
-  Or email us at aog@aersale.com